Shipping & Returns

Can I track when my supplements will arrive? 

When we send your items, the nominated courier or Australia Post will notify you via email with your tracking number. You can then go to the courier’s website or Australia Post website and track your parcel.

If I’m not home or available when my items are delivered, what happens? 

If you’re not at home when your items are delivered, the courier or Australia Post will leave you a card and instructing next steps to organise another delivery or to pick up your items from your closest delivery depot.

I haven't received my items, what should I do? 

Please track your parcel using the tracking number provided by the courier or Australia Post. For any further queries, please contact us via our contact page.  We take no responsibility for lost items that have been declared ‘delivered’.  Please take this further with the courier company or Australia Post.

What are the shipping costs? 

Shipping is FREE Australia wide for all purchases over $150 AUD.

Make sure the address you provide us with is correct – we take no responsibility for parcels delivered to an incorrect address in your profile.

Do you ship internationally?

Unfortunately, we are not able to ship supplements and herbs to overseas addresses at this time. 

 

RETURNS AND REFUNDS

What is your returns and refunds policy?

If any item you purchase from Kirsty Eng Fertility is damaged or faulty, we are happy to provide a replacement product provided the item is returned within 15 days with proof of purchase.

If you intend to seek a refund or replacement, please contact us via our contact page. Please include your details and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, Kirsty Eng Fertility will bear the costs of all domestic return shipping.